By using and purchasing through our website or by signing a proposal or change order, you attest that you have read and understand the terms of the service agreement and agree to all the Terms and Conditions listed here.
The following Service Terms and Conditions apply to all products and services provided by Wire Monkeys LLC (hereinafter referred to as Wire Monkeys) and in the event of any dispute are governed by the laws of the State of South Carolina.
All work is carried out by Wire Monkeys on the understanding that the client has agreed to our terms, conditions, and procedures.
Copyright is retained by Wire Monkeys on all design work including words, content, images, ideas, visuals and illustrations unless specifically released in writing and after all costs have been settled.
Service Terms and Conditions
Introduction
At Wire Monkeys LLC(hence called Wire Monkeys), it is our goal to clearly state what you buying and what you can expect from us. In preparing to do so, we have constructed a detailed Terms & Conditions to provide all parties with a clear understanding of the expectations and responsibilities and pertaining this agreement. This statement includes but is not limited to, expectations, procedures, role(s), timeline(s), and consequences, should there be any. Wire Monkeys takes pride in honest interactions by maintaining transparency and availability in the event questions arise, please use our contact page or reach out to your sales person. It is our mission to build long-term relationships with you, your team and your brand to fulfill all current and future needs as your marketing firm. By visiting our website and retaining our services, you understand and agree to our terms and conditions. Terms & Conditions are subject to change without notification.
Acceptance
What do both parties agree to?
You, as the Client, confirm that you have the authority to source, initiate and enter into this contract on behalf of the company, receiving and financially responsible parties. You (our client) will be required to provide pertinent information in specific format, guided by Wire Monkeys, within an agreed-upon and restrictive timeframe so that we may efficiently meet your needs and vision. Once a project has reached an agreed upon milestone or point of completion, you will review our work and submit approval or change requests in a timely manner within a 30-day time period unless specifically stated in the contract. All deadlines will be agreed upon when a project is initiated and are imperative to project completion, including but not limited to those listed above as well as payment schedule(s). In the event that a deadline or structured time-frame needs revision to meet your needs, you must notify us immediately in writing. There are no exceptions to this condition.
You agree to adhere to all terms and conditions as they apply to various services we provide and you willfully accept any third-party terms and conditions, whose services we may use to initiate, complete and maintain your project.
We, as Wire Monkeys, hold the experience, professionalism, drive and dedication to meet deadlines and provide purchased service(s) and product(s), and most importantly we will maintain the confidentiality of everything you provide us with. We may also amend and update this agreement at any time and from time to time without providing you with a notice.
Liability
Wire Monkeys: We will maintain our services and deliverables in accordance with good industry practice and at the standard expected from a suitably qualified installation company with relevant experience. That said, we cannot guarantee that our work will be error-free; We are released from all liability and are not responsible for damages that include but are not limited to lost profits, lost savings, incidental, consequential or special damages. This also applies in the event that you, the client, are the person(s) who inform Wire Monkeys of a concern.
Unless otherwise agreed in writing, all times quoted for performance or delivery or availability for collection are given in good faith but are not guaranteed by Wire Monkeys. The time for performance or delivery or availability for collection shall in every case be dependent upon prompt receipt of all necessary information, final instructions or approvals from the Client. Alteration by the Client of its requirements may result in delay in performance, delivery and/or availability for collection for which Wire Monkeys shall bear no liability. Wire Monkeys shall not be held liable for any delay in quoted print production and late delivery thereof. Any products supplied by Wire Monkeys, unless otherwise expressly agreed, is intended to provide adequate protection throughout normal conditions of transport by the means specified in the agreement or as otherwise agreed. If the Client (or the intended recipient) fails to take delivery or be available for the delivery agent on the agreed date or to collect on the agreed collection date, or if no specific delivery or collection date has been agreed, when the goods are ready for dispatch, Wire Monkeys shall be entitled to store the goods and to charge the Client the reasonable cost of doing so, and to tender its account for such charges to the Client, provided that in no event shall Wire Monkeys be under any liability in respect of any loss or damage following the dispatch of any goods from the Company’s premises.
Client: Your liability to us will also be limited to the amount of fees payable under this contract and you will not be liable to us or any third-party for damages, including lost profits, lost savings or other incidental, consequential or special damages, even if we’ve advised you of them.
General: Finally, if any provision of this contract shall be unlawful, void, or for any reason unenforceable, then that provision shall be deemed severable from this contract and shall not affect the validity and enforceability of any remaining provisions.
Our Processes
General: We have been committed and maintain said commitment to develop a process that is client friendly and provides ease of use and efficiency of communication. While each of our services come with slight variations, in general all our processes are very similar. Starting with the pricing, we try to be as transparent as possible. Most of our pricing is built around quantity and effort; if we are asked to increase the scope of work, additional fees could accrue. In the event that additional fees are deemed necessary upon your request and are outside of the original agreement, we will notify you via written notification and quote.
Once the project agreement has been signed, your project(s) will proceed as per the following process;
- The project manager will start by setting up your project and assigning the appropriate designer(s).
- For orders with multiple projects, projects may need to be completed in a certain sequence to ensure that there is a unified branding across all products.
- The project manager will send you a welcome email with project details.
- The installer(s) have been assigned to your project(s) will contact you to review and discuss your project(s).
- Once each project phase is completed, we ask you to provide us with a written approval. This approval is final and any additional changes will be charged at our standard hourly rates. Please note that some projects will only have one phase while others may have multiple phases which may require multiple approvals.
- Completed and approved projects maybe revised or updated at any time in the future, but depending on the requested scope, we will either charge by the hour or put together a quote.
We also require that each customer assign a single representative who will communicate any and all project details with us. Client assigns all responsibility to selected representative regardless of their position with the client’s company.
All sales are final, unless otherwise noted. No refunds are given once you have approved and we begin working on your order. Please note that no work will proceed on any project in your order until payment in full has been received by Wire Monkeys.
Copyright Policy
“Intellectual property rights” means all patents, rights to inventions, copyright (including rights in software) and related rights, trademarks, service marks, and trade names, internet domain names, rights to goodwill or to sue for passing off, rights in designs, database rights, rights in confidential information (including know-how) and any other intellectual property rights, in each case whether registered or unregistered and including all applications (or rights to apply) for, and renewals or extensions of, such rights and all similar or equivalent rights or forms of protection which subsist or shall subsist now or in the future in any part of the world.
We guarantee that all elements of the work we deliver to you are either owned by us or we’ve obtained permission to provide them to you or that as specifying that you are an authorized dealer of said products.
Displaying Our Work
We love to show off our work, so we reserve the right to display all aspects of our work, including designs, work-in-progress designs and the completed project on our portfolio and in articles on websites, in magazine articles and in books.
Payments
All payments are due when stated either on the website or on the quote. All term projects, plans, and services must have an active credit card on the account and all payments will be processed automatically on the scheduled dates without prior notice. If an amount remains delinquent 30 days after its due date, an additional 5% penalty will be added for each month of delinquency. Wire Monkeys also reserves the right to remove products and services from use until final payment is made. Accounts delinquent for 30 days will automatically freeze all accounts and services with Wire Monkeys. In case collection proves necessary, the client agrees to pay all fees incurred by that process.
Should you need to update or change your credit card on file or switch between credit card and echeck payment methods, please log into your Wire Monkeys account to make the necessary updates.
Please note that we do not store your credit card or bank information on our website, this information is stored only by our credit card processor. When you update your payment information, this is done on credit card’s website. At no time do we have access to your full credit card or bank information via the website.
Cancellations and Refunds
Should you choose to change your mind after you have placed an order, but before we have started on processing your order, there is a 3% refund fee to cover our credit card processing fees. After we have started processing your order which usually happens within 1-3 business days, but before we have started on any work, there is a 15% administration refund fee to cover processing your order, setting up your projects, and scheduling designers and meetings. After a design is started, there are no refunds, all sales are final at that point.
Projects, plans, and services with a term contract that are setup for a predetermined and agreed upon time period or quantity will require a 50% payment of the total remaining months or quantity. Term cancellations must be received in writing no later than 10 days before the next payment is due. After the initial term contract period is completed, the plan or service will automatically renew on a month-by-month basis and may be cancelled at any time without any penalty after a written notice is received no later than 10 days before the next scheduled payment is due.
Small Print
We both agree that we’ll adhere to all relevant laws and regulations in relation to our activities under this contract and not cause the other to breach any relevant laws or regulations.
All parties agree to adhere to all relevant laws and regulations in relation to our activities under this contract and not cause a breach of any relevant laws or regulations.
This contract stays in place and need not be renewed. If for some reason one part of this contract becomes invalid or unenforceable, this does not deem the document in its entirety as void. Only sections that have become invalid should be voided.
When you are in contact with us by phone, the call may be monitored or recorded for quality assurances, training and validation purposes. Your continued participation in any telephone conversation serves as express consent to be monitored or recorded.
Although the language is simple, the intentions are serious and this contract is a legal document under exclusive jurisdiction of United State and Texas courts. This Agreement shall be governed by the laws of the State of South Carolina. For all disputes and any action involving matters of this Agreement, venue shall lie in Charleston County, South Carolina.
During the term of the Agreement with Wire Monkeys, and for a period of five (5) years after the Termination Date of all Agreements with Wire Monkeys, Client will not directly or indirectly solicit, induce or attempt to induce any current employee, former employee, or vendor of Wire Monkeys to terminate his or her employment or services with Wire Monkeys or to perform any work or services for Client or any of Client’s customers, vendors, or affiliated companies.
During the term of this Agreement and for a period of five (5) years after the Termination Date of all Agreements with Wire Monkeys, Client agrees to take no action which is intended, or would reasonably be expected, to harm Wire Monkeys or its reputation or which would reasonably be expected to lead to unwanted or unfavorable publicity to Wire Monkeys.
Authorization
By electronically signing or physically signing this Agreement, I attest that I have read, understand, and agree to these Terms and Conditions.